Effective Date: 14 April 2026
Note: This text is a standard contract template. The contract, which is generated with user-specific details during the subscription process, is also presented for approval electronically. The user may access the current version of the contract they have approved via the user dashboard, their registered email address, or other methods constituting a durable medium.

ARTICLE 1 – PARTIES

1.1. SELLER / PROVIDER

Company Name: AVHOS Legal Automation Systems
Email: info@avhos.com
Address: Kartaltepe Mah. 1. Malazgirt Cad. No:6/2 Küçükçekmece/İstanbul
Telephone: 0850 885 08 44
Website: www.avhos.com and app.avhos.com

In this Agreement, AVHOS Legal Automation Systems shall be referred to as “SELLER”, “PROVIDER” or “AVHOS”.

1.2. BUYER / SUBSCRIBER

Name Surname / Title: [Name Surname / Title of the Ordering User]
Address: [Address of the Ordering User]
Telephone: [Telephone Number of the Ordering User]
Email: [Email Address of the Ordering User]

In this Agreement, the user purchasing the service shall be referred to as the “BUYER” or “SUBSCRIBER”.

By accepting this Agreement electronically, the BUYER acknowledges, declares and undertakes that, upon confirming the order, they will be liable for payment; and that they have been informed in a clear and comprehensible manner, prior to the conclusion of the Agreement, regarding the total amount of the order and any applicable taxes, commissions and statutory deductions.

ARTICLE 2 – SUBJECT MATTER AND LEGAL NATURE OF THE AGREEMENT

The subject matter of this Distance Selling Contract is the determination of the rights and obligations of the parties regarding the provision of the digital subscription service for the AVHOS Legal Automation Systems software, which the BUYER has ordered electronically via the SELLER’s website www.avhos.com and/or associated digital platforms, within the scope of the selected package and duration.

This agreement shall be applied in accordance with the relevant legislation, including, but not limited to, the Consumer Protection Law No. 6502, distance contracts, subscription relationships, electronic commerce, the protection of personal data, intellectual property rights and other applicable legislation.

The service subject to this Agreement does not constitute the transfer of physical goods; rather, it constitutes the provision of a digital service in the form of a software usage/access licence that is limited to a specific period, non-transferable, non-exclusive, and subject to the terms of the Agreement. The BUYER acknowledges that the service purchased is a digital service provided under a software licensing/use model and the SaaS (Software as a Service) model, and that it does not result in a transfer of ownership.

AVHOS is a digital platform capable of providing features such as AI-powered legal case management, petition drafting, document processing, case law and legislation research, teamwork, task and process management, integration tools, and customised legal automation. The functions provided may vary depending on the selected package and technical infrastructure.

Should the BUYER acquire the service for commercial or professional purposes, the scope of application of consumer legislation may be narrowed or cease to apply. Conversely, where the BUYER qualifies as a consumer, the mandatory provisions of consumer legislation remain reserved.

ARTICLE 3 – SUBJECT OF THE CONTRACT, SERVICE, SUBSCRIPTION PACKAGE, DURATION, PRICE AND PAYMENT DETAILS

Name/Type of Service: AVHOS Legal Automation Systems Subscription
Subscription Package: [Name of Selected Package]
Subscription Duration: [Monthly / Annual / Other] Total Sales Price
Including Taxes: [Price]
Payment Method: Credit Card / Debit Card / Bank Transfer / EFT / [Other] Method
of Performance: Provision of
digital services via electronic means Delivery/Performance Costs: None
Automatic Renewal Status: [Yes / No / Subject to User Consent]

The total cost of the service is the amount displayed and confirmed by the BUYER on the payment screen prior to order confirmation. The price includes applicable taxes. Unless explicitly stated otherwise, there are no additional delivery, shipping or logistics costs.

Campaign, discount, promotional, introductory, fixed-term or limited-time package prices are valid only for the duration, within the limits and subject to the conditions specified in the relevant campaign terms.

Where payment is made by credit card, debit card or other electronic payment methods, the SELLER shall not be liable for any transactions arising from delays, blocks, security verifications, authorisation cancellations, insufficient limits, card verification issues or similar reasons attributable to the payment institution, bank or technical payment infrastructure, provided that the SELLER is not at fault.

If the bank transfer/EFT method is selected, the provision and activation of the service shall commence following the receipt of the payment into the SELLER’s accounts and its verification by the system.

The SELLER may issue an e-Invoice or e-Archive Invoice in accordance with the information provided by the BUYER in exchange for the collected amount. Invoices may be sent to the BUYER’s registered email address or made available via the user panel.

ARTICLE 4 – PRELIMINARY INFORMATION, FORMATION OF THE CONTRACT AND CONTRACT ANNEXES

Prior to accepting this contract, the BUYER shall be informed of: acknowledges that they have been informed, in a clear and comprehensible manner and via a durable medium in electronic form, regarding the essential characteristics of the service subject to this contract, the total price, payment method, method of performance, subscription period, any automatic renewal conditions, the right of withdrawal and its exceptions, technical requirements, data backup obligations, channels for applications and complaints, and other pre-contractual information elements.

The contract is deemed to have been concluded upon the BUYER’s:

reading and accepting the pre-contractual information form electronically,
approving this contract electronically,
successfully completing the payment transaction

The BUYER acknowledges that, upon confirming the order, they will be liable to pay the fee for the selected subscription plan and any additional charges, including taxes where applicable. If the BUYER does not confirm the pre-contractual information, the contract shall not be deemed to have been formed.

The following documents may form an integral part of this Contract, depending on their nature:

Distance Selling Pre-Contractual Information Form,
AVHOS User, Membership and Platform Usage Agreement / Terms of Use,
Data Protection Act Information Notice,
Privacy Policy,
Cookie Policy,
Consent Statements [where applicable],
Right of Withdrawal / Refund / Delivery and Returns Policy,
payment screen information and invoice records.

The contract and its annexes are stored electronically. The SELLER may send a copy of the contract and confirmation records to the BUYER’s registered email address or make them accessible via the user panel.

ARTICLE 5 – DESCRIPTION, PERFORMANCE, ACCESS AND TERMS OF USE OF THE SERVICE

The service subject to this contract constitutes a non-physical digital content and software service provided via the AVHOS platform. No physical delivery is made. The performance of the service is carried out via cloud-based systems over the internet, through the user account, username, password, session and access permissions allocated to the BUYER.

Following the successful completion of payment, the user account, activation details, username, password and/or access link required for the BUYER’s access to the system will be sent to the email address provided by the BUYER, the user dashboard or the in-system notification area. The delivery and commencement of performance of the service shall be deemed to have taken place upon the establishment of digital access.

Access to the service shall be provided within a reasonable timeframe, except in cases of technical reasons, security verification, scheduled maintenance, updates, third-party infrastructure services, access restrictions, high traffic, service provider-related interruptions or force majeure.

The RECIPIENT must have the following to use the service:

internet access,
hardware,
software,
an up-to-date browser,
an operating system,
device security,
and other technical infrastructure

. The SELLER shall not be liable for any access or usage issues arising from these elements, unless such issues are attributable to the SELLER’s own fault.

The SELLER aims to exercise reasonable care to ensure the accessibility and technical continuity of the service during the subscription period. Technical support may be provided via the email address info@avhos.com and/or the support channels offered within the platform. Where deemed appropriate, telephone, online meetings, screen sharing or similar support methods may also be used.

The SELLER may carry out updates, maintenance, version changes, security patches, technical interventions and infrastructure adjustments as it deems necessary to ensure the quality, security, sustainability and regulatory compliance of the service. Reasonable and temporary interruptions resulting from these operations do not, in themselves, constitute a breach of contract.

ARTICLE 6 – SUBSCRIPTION MODELS, DURATION, RENEWAL AND TERMINATION PROCEDURES

The AVHOS service is, as a rule, provided on a monthly, annual or other subscription basis offered by the SELLER, according to the BUYER’s preference.

Monthly Subscription: Provides a 1-month usage entitlement.
Annual Subscription: Provides a 12-month usage entitlement.
Other Packages: May be determined in accordance with campaign or special plan terms.

Automatic renewal is only applicable if:

it is clearly displayed on the payment screen,
the renewal mechanism is specifically stated,
and the BUYER has given explicit consent

Where consent for automatic renewal has been given, a new term may commence at the end of the subscription period for the selected duration, and the fee for the new term may be collected via the registered payment method at the current applicable rates. The BUYER may disable automatic renewal via the user panel or other methods specified by the SELLER prior to the start of the new term.

The BUYER may request termination of the subscription at any time via the user panel or by providing written notice to the SELLER. Unless otherwise required by mandatory legislation, termination generally takes effect at the end of the current period in which the BUYER is currently subscribed. The BUYER’s right to use the service may continue until the end of the current period.

Due to the digital and periodic nature of the service, no partial refund shall be made for unused days in the event of ordinary termination during the subscription period; however, the provisions of mandatory consumer legislation remain reserved.

ARTICLE 7 – TERMS OF USE, ACCOUNT SECURITY AND LEGAL COMPLIANCE

THE BUYER agrees to use the service solely for lawful purposes, in accordance with this contract, the AVHOS terms of use, privacy policies, cookie policies, the privacy notice and applicable legislation.

THE BUYER;

shall ensure the confidentiality of the access details for their account,
protecting their username and password,
to accept the consequences of any transactions carried out via their account,
to comply with the prohibition on account sharing and unauthorised use

is obliged.

THE RECIPIENT undertakes not to upload to the system:

illegal data,
malicious software,
viruses,
bots,
spam,
automated query tools,
unauthorised access attempts,
content infringing third-party rights,
and any other elements that may disrupt system operations

Sharing the account with unauthorised third parties may constitute a material breach of the contract. In such a case, the SELLER may have the right to suspend the account, restrict access or terminate the contract for cause without refunding any fees; mandatory statutory provisions remain reserved.

The BUYER agrees that the platform may not be used for reverse engineering, data mining, system analysis, vulnerability scanning, automated data extraction or the disclosure of trade secrets.

ARTICLE 8 – ARTIFICIAL INTELLIGENCE OUTPUTS, DUTY OF CARE AND FINAL REVIEW OBLIGATION

The BUYER acknowledges that the artificial intelligence-supported outputs provided by AVHOS constitute draft petitions, legal research support, case law summaries, analyses, classifications, recommendations or decision-support tools; and that these do not constitute a final legal opinion, definitive result or guaranteed professional assessment.

AI outputs may be incomplete, inaccurate, out of date or insufficient in relation to the specific case due to technical reasons. Therefore:

any text to be submitted to the courts,
any content to be communicated to a client,
and every analysis to be used in a legal proceeding

must be additionally reviewed, verified and subjected to human oversight as deemed necessary by the RECIPIENT.

The SELLER shall not be held liable for any loss of rights, procedural errors or other consequences arising from the submission of these outputs to the court, their use in legal proceedings, their reliance upon in client relations or the taking of action based thereon, unless there is wilful misconduct or gross negligence on the part of the SELLER.

ARTICLE 9 – DATA STORAGE, BACKUP AND LIMITS OF LIABILITY

AVHOS shall endeavour to implement reasonable technical and administrative security measures on its own systems within the scope of service provision. However, it is mandatory for the BUYER to maintain regular, complete and up-to-date external backups of all files, documents, data, records, papers, text, content and other materials uploaded, created, processed, recorded or stored by the BUYER on the system, in a separate independent environment.

The RECIPIENT acknowledges that the AVHOS system is not the sole or primary storage medium for all content uploaded to or created on the system; the RECIPIENT is obliged to personally implement the necessary backup, archiving, export and storage measures in accordance with its own business processes, professional obligations and legal requirements.

The SELLER shall not be held liable for any data loss, document loss, record loss, loss of access, business loss, loss of profit, loss of reputation, third-party claims or any other indirect or consequential damages arising from the BUYER’s failure to fulfil its own backup obligations, unless there is wilful misconduct or gross negligence on the part of the SELLER.

The SELLER’s liability shall, in any event and subject to the provisions of mandatory legislation in force, be limited to the service fee actually paid by the BUYER under this contract during the final payment period in question. This provision does not exclude the SELLER’s liability arising from gross negligence, wilful misconduct or legislation, which cannot be limited.

ARTICLE 10 – PERSONAL DATA, CONFIDENTIALITY, PROFESSIONAL SECRECY AND OBLIGATION OF ANONYMISATION

The SELLER shall process, store and protect the BUYER’s personal data in accordance with the applicable legislation on the protection of personal data. The BUYER acknowledges that detailed information regarding the processing of personal data is set out in the KVKK Information Notice, Privacy Policy and relevant policy documents.

The Parties shall treat as confidential any information of a commercial, technical, financial, professional, operational or personal data nature that they become aware of during the performance of this Agreement. The SELLER acknowledges that content uploaded to the system by the BUYER may constitute a trade secret, commercial secret or confidential information, and aims not to disclose such data to third parties except where required by law.

The BUYER, with regard to personal data uploaded to the system or processed via the system:

the lawfulness of the data,
the existence of the necessary explicit consent or other processing conditions,
the obligations arising from legislation regarding information provision and other duties towards the data subjects,
the authority to process and transfer the data

is personally responsible.

THE RECIPIENT acknowledges that they may only grant consent regarding their own personal data, and that they do not possess the authority to grant general consent or act as a representative in respect of personal data belonging to their clients or third parties.

It is a fundamental requirement that personal data belonging to third parties be uploaded to the AVHOS platform in a manner that is masked, anonymised or pseudonymised to the greatest extent possible. The RECIPIENT acknowledges that personal data belonging to their clients, the opposing party in a case or any third party must not be uploaded to the platform without the necessary masking or anonymisation.

Any administrative fines, claims for compensation, criminal penalties, professional liabilities, sanctions arising from the Personal Data Protection Law (KVKK) and other legal consequences resulting from a breach of this obligation shall be the sole responsibility of the BUYER. The SELLER reserves the right of recourse in the event of any loss or damage suffered as a result.

Due to the technical nature of the Service, data may be transferred to cloud computing servers, file storage systems, artificial intelligence model providers and similar solution partners within the framework of the relevant information and transfer regime. Details regarding this matter are set out in the AVHOS Privacy Policy and the Information Notice on the Processing of Personal Data.

ARTICLE 11 – INTELLECTUAL PROPERTY RIGHTS

AVHOS software, interfaces, designs, database structure, algorithms, data processing methods, content, logos, trademarks, trade names, graphic elements, documentation and all related intellectual and industrial property rights belong exclusively to the SELLER or the relevant rights holders.

The BUYER obtains the right to use the software solely within the limits specified in the contract as part of the service purchased. The BUYER:

may not reproduce the software,
copy it,
decompile the source code,
reverse engineer,
rental,
sell it,
sub-license it,
transfer it,
make it available to third parties,
or commercially re-market it.

In the event of any unauthorised copying, reproduction, distribution or commercial use of any part of the Platform, the SELLER reserves the right to pursue legal and criminal remedies in accordance with applicable legislation.

ARTICLE 12 – RIGHT OF WITHDRAWAL AND EXCEPTION FOR DIGITAL SERVICES

Where the BUYER qualifies as a consumer, they have the right to withdraw from this distance contract, as a general rule, within 14 (fourteen) days from the date of conclusion of the contract, without giving any reason and without paying a penalty.

However, exceptions to the right of withdrawal may be provided for in the relevant legislation regarding services provided in a digital environment and which, by their nature, can be performed immediately. Where the performance of the service commences prior to the expiry of the withdrawal period with the Buyer’s express consent, the right of withdrawal may be restricted or may not be exercisable to the extent permitted by law.

In particular, the right of withdrawal may be subject to an exception in the following cases, provided the BUYER has given their explicit consent and has been informed in advance:

the creation of a user account,
the granting of access rights,
activation of the username/password,
access to the system panel being granted,
commencing actual use of the service,
commencing use of the digital content.

The BUYER acknowledges that they have been informed in advance that they may lose their right of withdrawal if they request the service to commence immediately at the order confirmation stage and provide a separate, verifiable declaration to that effect; they confirm that they understand this matter and have given their explicit consent.

In cases where the right of withdrawal may be exercised, it is sufficient to submit a notice of withdrawal to the SELLER in writing or via a durable medium through one of the following communication channels before the 14-day period expires:

Email: info@avhos.com
Address: Kartaltepe Mah. 1. Malazgirt Cad. No:6/2 Küçükçekmece/İstanbul
Telephone: 0850 885 08 44

Where the right of withdrawal is exercised in accordance with the law, refund procedures shall be carried out within the timeframe and in accordance with the procedures set out in the applicable legislation.

The SELLER may, even in the absence of a legal obligation, assess certain return requests separately and at its discretion as part of its customer satisfaction policy. Such practices shall not be interpreted as conferring a legal right.

ARTICLE 13 – DEFAULT ON PAYMENT, CHARGEBACK, SUSPENSION AND TERMINATION FOR CAUSE

In the event that payment cannot be collected from the BUYER due to technical or financial reasons attributable to the BUYER, the SELLER reserves the right to suspend the service until payment is completed. A failure to pay that is not remedied within a reasonable period may constitute grounds for termination of the contract for just cause.

Unjustified chargeback claims made by the BUYER to the bank after the service has been performed constitute a breach of contract. In such cases, the SELLER reserves the right to suspend the service, freeze the account and claim compensation for any resulting damages.

Any breach by the BUYER of this contract, the user/membership agreement, privacy and Data Protection Act obligations, the principle of good faith, or applicable legislation; using the system for purposes other than its intended use; performing transactions that threaten security; infringing the rights of third parties; uploading misleading, unlawful or harmful content; or engaging in conduct constituting misuse, the SELLER may, either by prior notice or immediately depending on the nature of the breach:

suspend the account,
restrict access,
temporarily suspend the service,
terminate the contract for just cause

In the event of termination of the contract for just cause, subject to the provisions of mandatory legislation, the status of fees relating to periods not yet utilised by the BUYER shall be assessed according to the nature of the specific case. The SELLER’s rights to set-off and claim compensation for any losses incurred remain reserved.

ARTICLE 14 – TERMINATION OF THE CONTRACT, DATA EXPORT AND LIQUIDATION

In the event of the termination of the contract for any reason, subject to any retention obligations arising from legislation or technical necessity, the SELLER may suspend or restrict system access.

The BUYER is obliged to export, download and back up their own data using appropriate tools during the term of the contract or service. Access to all data may not be possible after the contract has terminated.

Following the termination of the contract, the SELLER may retain the data for a reasonable period in accordance with its own retention and disposal policies and personal data legislation; thereafter, it may carry out processes for deletion, destruction or anonymisation.

ARTICLE 15 – FORCE MAJEURE

Events beyond the reasonable control of the parties; natural disasters, fire, explosion, war, terrorism, insurrection, cyber attacks, infrastructure failure, general internet outages, power cuts, telecommunications failures, actions by public authorities, changes in legislation, epidemics, strikes, lockouts, failures of third-party service providers and similar unforeseeable and unavoidable events shall be deemed force majeure.

During the period of force majeure, the parties shall not be held liable for their inability to fulfil the affected obligations. Where force majeure directly prevents the performance of an obligation, the relevant obligations shall be suspended until the obstacle ceases to exist.

The party affected by force majeure shall use appropriate communication channels to notify the other party within a reasonable timeframe.

Where the force majeure situation continues uninterrupted for a reasonable period or exceeds the [30-day] threshold, and the performance of the service becomes seriously impossible, either party may terminate the contract without compensation. The status of payments relating to the unused period shall be assessed in accordance with mandatory legislation and the nature of the specific circumstances.

ARTICLE 16 – NOTICES, ELECTRONIC RECORDS AND EVIDENTIARY VALUE

The parties acknowledge that the addresses and registered email addresses specified in this contract constitute the notification addresses. Unless a change of address or contact details is notified to the other party within a reasonable timeframe, notifications sent to the current addresses may be deemed valid.

The BUYER is obliged to keep their registered email address up to date. Notifications sent by the SELLER to this address or to the user panel may have legal consequences, subject to the provisions of mandatory legislation.

The Parties acknowledge that, in any disputes arising from this Agreement, the SELLER’s commercial ledgers, database records, server logs, system logs, email records, access logs, transaction history, timestamp records and other electronic records may constitute evidence, provided they have been lawfully obtained. This provision shall not be interpreted in a manner that would override mandatory consumer legislation.

ARTICLE 17 – GOVERNING LAW, DISPUTE RESOLUTION AND JURISDICTION

Turkish law shall apply to the interpretation, application and performance of this contract and to any disputes arising therefrom.

Where the BUYER qualifies as a consumer, the competent and authorised bodies provided for under consumer legislation shall apply in disputes. Consumer Arbitration Boards are competent within the monetary limits announced annually by the Ministry of Trade; in cases exceeding these limits, Consumer Courts are competent. Cases where mediation is a prerequisite for litigation are reserved.

Where the BUYER does not qualify as a consumer, the competent courts and enforcement offices shall apply in accordance with general provisions for the resolution of disputes. In cases where the contract is of a B2B or professional nature, the courts and enforcement offices where the SELLER’s head office is located may also be designated as competent.

ARTICLE 18 – AMENDMENTS, SEVERABILITY, ASSIGNMENT AND INTEGRITY

The SELLER reserves the right to amend the terms of the contract in line with technological requirements, changes to the service model, infrastructure updates or legislative changes. Material amendments may be notified to the BUYER within a reasonable period prior to their entry into force. Mandatory statutory provisions remain reserved.

Should any provision of this contract become invalid, void or unenforceable, this shall not affect the validity of the remaining provisions.

The BUYER may not assign the rights and obligations arising from this contract to third parties without the SELLER’s written consent. The SELLER, however, may assign the contract to its affiliates, group companies or third parties involved in the service organisation in accordance with applicable legislation, provided that the continuity of the service is not disrupted.

This contract, together with the pre-contractual information form, terms of use, Data Protection Act information notice, privacy policy, cookie policy and other relevant annexes, constitutes a single whole.

ARTICLE 19 – ENTRY INTO FORCE AND ACCEPTANCE

THE BUYER confirms that they have read and understood the entirety of this contract electronically; that they have accessed the pre-contractual information form prior to the conclusion of the contract; and that they have been informed in advance regarding the essential characteristics of the service subject to the contract, the total cost, payment obligations, subscription period, any automatic renewal conditions, the right of withdrawal and its exceptions, performance conditions, data backup obligations, personal data and privacy rules, and dispute resolution procedures.

This contract shall enter into force and become binding on the parties upon the BUYER completing the payment transaction and providing electronic consent.

ANNEX 1 – REFERENCE TO THE DISTANCE SALE PRE-INFORMATION FORM

The Pre-Contractual Information Form, which forms an annex to this contract, shall include at least the following details:

seller details,
buyer details,
the essential characteristics of the service,
total price and taxes,
payment methods,
the manner and timing of service provision,
the right of withdrawal and legal exceptions,
cancellation / termination / complaint procedures,
customer support contact channels,
information on automatic renewal, if applicable,
request for immediate commencement of the digital service and its consequences.

THE BUYER acknowledges that they have read and understood the Pre-Contract Information Form and have confirmed this electronically.